TERMS AND CONDITIONS
www.plantdeck.com” is an online shopping site for plants and other garden products that are owned and operated by PlantDeck PVT., LTD., incorporated under the Companies Act, 1956 (No. 1 of 1956) and the company is private limited. This document governs your relationship with the domain name www.plantdeck.com (hereinafter referred to as “Website”). “Consumers” are referred to as registered users using their computers or laptops or tablets or mobile devices for view and purchase of the product at www.plantdeck.com. Access to and use of this Website and the products and services available through this Website are subject to the following Terms and Conditions.
By using www.plantdeck.com, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with the involvement of a parent or guardian. PlantDeck reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
You must not misuse this Website. You are prohibited from violating or attempting to violate the security of the Site. You will not: (a) commit or encourage a criminal offense; (b) transmit or distribute a virus, trojan, worm, logic bomb, or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; (c) hack into any aspect of the Service, corrupt data; (d) cause annoyance to other users; (e) infringe upon the rights of any other person’s proprietary rights; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. (f) attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (g) attempt to interfere with service to any other user, host or network, (h) sending unsolicited email. Violations of system or network security may result in civil or criminal liability. You agree not to use any device or software to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.
LINKS TO THIRD PARTY SITES
PlantDeck.com may include links to third-party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing.
b) you do not misrepresent your relationship with this website.
c) The website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
d) By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
PlantDeck.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express wrote consent of PlantDeck. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without express wrote consent of PlantDeck.com. All copyright trademarks and all other intellectual property rights in the Website and its content (including the Website design, text, graphics, and logo connected with the Website) are owned by or licensed to PlantDeck or otherwise used by PlantDeck.com as permitted by law. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold, or distributed without the prior written consent of PlantDeck. The copyright of product images is subjected to the respective manufacturers only. PlantDeck uses these images for reference purposes only.
TERMS OF SALE | CREDIT/DEBIT CARD TRANSACTION
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order, and that there are sufficient funds to cover the cost of the goods. When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order. The contract will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Though we make our best efforts to display the images of products in the most accurate way possible on the website, there is no guarantee regarding the color, design, and satisfactory quality of the product. There may be a 3-5 percent variation in the color of the original product.
You agree, and confirm that the credit/debit card details provided by you for availing the services on PlantDeck.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. Your credit card information never reaches PlantDeck.com, we use payment gateways to process the transaction. The said information will not be utilized and shared by our payment gateways or PlantDeck.com with any of the third parties unless required for fraud verifications or by law, regulation, or court order. PlantDeck.com will not be liable for any credit/debit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.
We try and ensure that all details, descriptions, and prices which appear on this Website are accurate, but errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund. There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. If your order is canceled after your credit card has been charged, the said amount will be reversed back in your Card Account.
When you visit PlantDeck.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail/chat or Phone. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
REVIEWS, COMMENTS, AND FEEDBACKS
Users may post reviews, comments, and submit suggestions, ideas, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. PlantDeck.com reserves the right to remove or edit such content but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant PlantDeck.com and its associates a nonexclusive, royalty-free right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
CHANGE OF USE AND LIABILITY
PlantDeck.com or its suppliers shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with the Site, its services or this User Agreement. PlantDeck.com assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.
You agree to indemnify and hold PlantDeck and its owner, employees, agents, and successors harmless from and against all liabilities, legal fees, damages, losses, costs, and other expenses about any claims or actions brought against PlantDeck.com arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website. This clause shall survive the expiry or termination of this User Agreement.
These Terms and Conditions shall be governed by and construed in accordance with the law of India and you hereby submit to the exclusive jurisdiction of the Indian courts. Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to PlantDeck.com.
For any type of queries regarding the policy statement, reach us through the following mail Id.
All orders booked through PlantDeck are fulfilled by us. We take great care in ensuring that you are delighted by the entire experience whether it is ordering, talking to one of us, or dealing with the delivery. To that end, our team will ensure that the product is delivered at a time convenient for you.
You can specify the delivery address along with your email ID and mobile number. You can also provide an alternative address like your next-door neighbor in case you are unavailable to take the order when delivered. Delivery updates will be provided by email as well as SMS.
While we give you the option to choose the delivery time from a list of time slots convenient for you, in order to provide the best value to you and optimize the delivery, we give a 7-day delivery window in which to deliver the orders to you.
Shipping and handling charges will be shown on your purchase receipt. We will inform you of the estimated shipment dates, but will not be responsible for the delays in delivery due to events beyond our control, including the shortage of material, labor strikes, transportation failure, or acts of God.
Returns will be dealt with only as per the returns policy posted on the site at the time of acceptance of the binding order.
Shipping and Delivery Charges
|Upto Rs. 299/-||Rs. 30|
|Above Rs. 300/-||FREE|
How can I track my order?
We send a mail to the user to keep the track of the shipment. You will get an SMS about the shipping with its consignment number and link where you can track your order status.
PlantDeck.com is delighted to use PAYU for safe, fast, easy, and efficient secure payments. We accept all modes of payment like Credit Card, Debit Card, Net Banking, etc, as well as Cash on Delivery.
How do I pay for my purchase?
At PlantDeck, you can pay for your purchases through multiple payment methods. We accept payments online via our online partner PayUMoney, through which you can pay by Credit Card, Debit Card as well as Net Banking.
No Online payment? No problem. We also have a hassle-free Cash on Delivery option, whereby you can pay once your order is delivered to you.
How safe is it to shop online with us?
Rest assured that your payment data is safe. We do not store any financial information on our servers and all third-party online payments are encrypted and securely processed by our online gateway partners using industry best practices.
Is taxes or other fees included in the order amount or extra?
Your total bill will clearly reflect the payment made by you or to be made, with no additional payment required for any hidden fees or charges. If you are charged for delivery (we have a nominal charge if your order amount is less than 300 rupees), that will be clearly stated and reflected on the invoice before you confirm your order.
For online payments, in case there is a problem with the payment, you can try again. In case you end up getting charged twice, the system will automatically process a refund to be sent back to your account within 7 days. In case you have questions or concerns you can write to us at firstname.lastname@example.org.
RETURN AND EXCHANGE
RETURNS (Conditions for Returns)
– The product is totally different from what you ordered & was not informed beforehand for the same.
– Returns for the Plants and Pots category will be accepted only for Damaged/ Defective products. A refund will be provided only in case replacement for the same product is not available.
– Please notify us of receipt of a Damaged/ Defective product maximum within 24 hours of delivery and also share an image of the defective product. If the issue is not notified within 24 hours, a refund or return request will not be entertained. Kindly note that you are encouraged to unpack and inspect the product in front of the delivery staff upon receipt of goods.
– Plants have a life and we have to ensure a healthy and fresh plant is delivered. Our team will make 3 attempts to deliver the product in case you not available. However, we highly recommend that you receive the shipment on the first attempt or arrange for it to be received if you are not available to collect the same. We offer you the option of leaving the product with a designated nominee like your next-door neighbor.
– Refunds & Returns (in case of plants) will be addressed if the end-user has received the order on 1st attempt of delivery. Complaints of Damaged/unhealthy plants will not be entertained for orders which were delivered on the 2nd or 3rd attempt.
– Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process).
– Products/ Items should be UNUSED.
– Products should be returned in their original packaging along with the original price tags, labels, and invoices.
– It is advised that the return packets should be strongly and adequately packaged so that there is no damage to goods in transit.
– Any products damaged post-delivery shall not be accepted for return.
Orders delivered & accepted by customers cannot be refunded. In case you feel the order is not as per specification, please contact our customer care team immediately within 24hrs.
In case your refund claim is valid or in case of cancellations, the refund will be processed in 10-12 working days and will be done through online bank transfer.
– Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been processed for fulfillment and we initiate the process of shipping them.
– No cancellations are entertained for those products that the PlantDeck.com team has obtained on special occasions like Diwali, Valentines Day, Independence Day, etc. These are limited occasion offers and therefore cancellations are not possible.